To schedule an activation, contact your customer care manager.
We have a dedicated customer care manager (CCM) assigned to your account to help ensure your experience with us is a very positive one. Here’s what we’ll need from you:
Send your question or request about any CenturyLink scheduled maintenance to
Additionally, you can contact your CCM when there is tangible impact or risk to your daily business operations because of the status of your order.
This benefits you by allowing us to work more efficiently on your behalf.
However, in the event that you are not fully satisfied with the progress of your order, we have outlined the steps below to help you engage CenturyLink management in the order turn-up process.
If you don’t know the circuit ID, contact your CCM or account director.
CenturyLink is committed to making it easy to do business with us and providing you with secure, reliable connections when, where and how you need them. Please always start this management engagement process with your CCM.To ensure we have enough time to work on your issue, please allow at least four business hours before attempting to engage the next level. option 3: add/delete telephone numbers (does not include ported numbers) option 4: enabling/disabling end-user features to specific seat types (busy lamp fields, shared call appearances, call pick up groups, etc.)
Please fill out the Trouble Ticket form as accurately as possible.
Non-scheduled activations (self-service activations, plug-and-play services)
This benefits you by allowing us to work more efficiently on your behalf. You can engage your billing coordinator You can also access the CenturyLink provides monthly invoices for all installed services.
All rights reserved. If you have an open ticket, please use option 1, then 1, and type in your ticket number to get routed directly to a technician.
Below is a contact list and hierarchy for
The problem isn't specific to you. As part of our continuous improvement process, any tickets opened on your behalf will be reviewed by CenturyLink management. Below is a contact list and hierarchy for
Below is a contact list and hierarchy for Management for indirect Front Range & Great Plains region
Upon request, a timeline of events is also available.
Third-party marks are property of their respective owners. Use the menu below to quickly find the number you're looking for:
This benefits you by allowing us to work more efficiently on your behalf.
Download the enrollment form, fill in your information, and then email the completed form to
Below are the instructions for completing the CenturyLink Trouble Ticket Form. Billing coordinators are your point of contact for any billing inquiries, disputes, credits, balance, or payment information and works with other CenturyLink teams to answer questions or resolve issues.
Thank you for your patience during the merger process.
All rights reserved. This benefits you by allowing us to work more efficiently on your behalf.
Open a repair ticket or reason for outage (RFO) request by calling the Repair Center at 877-453-8353 and follow the prompts for the correct product, or
Please submit only ONE request per ticket.
Please contact the right management using the Below is a contact list and hierarchy for
Please always start this management engagement process with your CCM.To ensure we have enough time to work on your issue, please allow at least four business hours before attempting to engage the next level. Your CCM will assist you with any questions regarding your order, keep you informed of the status every step of the way from a holistic viewpoint and will act as an advocate on your behalf. Account Number will be the 9, 11 or 13-digit number in the upper corner of your CenturyLink bill or online portal.
Please always start this management engagement process with your CCM.To ensure we have enough time to work on your issue, please allow at least four business hours before attempting to engage the next level.
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